Here you’ll find answers to common questions about our online directory. If you can’t find the information you’re looking for, please feel free to contact us.


General Questions

1. What is Ganap?

Ganap is an online directory that connects you with the best event suppliers, services, and talents. Our platform makes it easy to find everything you need to plan and execute successful events, from weddings and corporate functions to birthdays and more.

2. How does Ganap work?

Ganap allows you to search for and connect with a wide range of event vendors. Simply browse our extensive listings, read reviews, and contact suppliers directly through our platform to request quotes and make bookings.

3. Is Ganap free to use?

Yes, Ganap is free for event organizers to browse and search for vendors. Vendors can also create a basic listing for free, with premium options available for enhanced visibility and additional features.


For Event Organizers

1. How do I find vendors on Ganap?

You can use our search bar and advanced filters to narrow down your options based on categories, location, ratings, and more. Each listing provides detailed information about the vendor’s services, pricing, and contact details.

2. Can I read reviews of vendors?

Yes, you can read reviews and testimonials from real clients for each listing. These reviews can help you make informed decisions about which vendors to choose for your event.

3. How do I contact a vendor?

You can contact vendors directly through their profile pages on our platform. Use the provided contact information or our built-in messaging system to inquire about services, request quotes, and make bookings.

4. How does the “Post a Request” feature work?

If you have an upcoming event and need various suppliers and services, simply post a request. Vendors can then send you their offerings based on your request.

Your requests are accessible only to vendors with membership plans. Your event details remain private and are not accessible to the public.


For Vendors

1. How do I list my services on Ganap?

To list your services, simply click on the “Add Listing” button in the upper right corner and follow the registration process. You’ll need to provide details about your services, pricing, and contact information. Once your listing is complete, it will be published on our platform.

2. Are there different types of listings?

Yes, we offer both free and premium listing options. Free listing include basic information about your services, while premium listings offer enhanced visibility, and priority placement in search results.

3. How can I manage my listing?

You can manage your listing by logging into your account and then clicking on your username. From there, you can access all of your listings, choose which listing to feature, update your profile, add new photos, and respond to inquiries.

4. How do I respond to inquiries from potential clients?

You will receive notifications for new inquiries via email and on your account dashboard. You can respond directly through our platform’s messaging system or use the contact information provided by the client.

5. How do I verify my vendor account?

Ensure that your profile contains complete details. Please email a copy of your DTI and BIR Certificate, as well as your Business Permit, to vendors@ganap.events using “Vendor Verification” as the subject line. Allow 2-3 business days for our team to review your documents. You will be notified via email once the review is complete.

6. How do the paid listing packages work?

Creating, renewing, and deleting a listing will result in the deduction of the package limit that you purchased.

Please refrain from deleting any of your listings. Instead, you have the options to edit or hide your listings, which will not affect your package limit.

The package limit does not have an expiration. You can post and renew listings up to the limit that you purchased.

7. My listing expired before the end of the featured period. What can I do?

If your listing expires before the end of the featured period, you can renew it as long as you still have available listings in your package.

8. What are membership plans for?

When vendors purchase a membership plan, they gain access to all event requests submitted by users. This includes viewing event details such as the event date, location, number of guests, event budget, and the required event services.

Additionally, vendors will have the opportunity to submit offers for these requests, enabling them to connect directly with potential clients.

Please note that these requests are accessible only to vendors with membership plans. Refrain from sharing the event details to the public.


Account and Privacy

1. How do I create an account?

Creating an account is easy. Click on this link “Register”, fill out the registration form with your details, and verify your email address. Once your account is set up, you can start browsing listings or create your vendor profile.

2. What should I do if I forget my password?

If you forget your password, click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions on how to reset your password.

3. How is my personal information protected?

We take your privacy seriously. Please review our Privacy Policy for detailed information on how we protect your personal data and ensure your information is secure.

4. How can I delete my account?

If you wish to delete your account, you can do so easily by logging into your account and clicking on your username. From the dropdown menu, select “Settings”. Within the settings menu, you will find the “Delete Account” button. Click on “Delete Account” to initiate the deletion process.

IMPORTANT! Please note that this action is irreversible, and all your data will be permanently removed from our platform. If you encounter any issues or have any questions, feel free to contact our support team for assistance.


Billing and Payments

1. What payment methods do you accept?

We accept various payment methods, including bank transfers (BPI, UnionBank), GCash, and Maya. All transactions are processed securely to protect your financial information.

2. How do I upgrade to a premium listing?

To upgrade to a premium listing, please log into your account, select the package that best suits your needs, and follow the prompts to complete the payment process.

Please note that the premium listing is available for a monthly fee. Vendors will need to manually purchase a package again once listings expire.

3. Are there any hidden fees?

No, there are no hidden fees. All costs associated with premium listings and additional services will be clearly outlined during the upgrade process.


Didn’t find what you were looking for?

If you have any additional questions or need further assistance, please don’t hesitate to contact us. Our support team is here to help you with any inquiries or issues you may have.

Are you an event supplier or service provider? Create your free profile today and reach more clients looking for your expertise.

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